Customer service and experience expert, new york times bestselling author and halloffame speaker shep hyken. I began using little books like shep hyken s, the loyal customer. In 1983 shep founded shepard presentations and as a speaker, author and consultant has worked with hundreds of clients ranging from fortune 100 size companies to organizations with less than 25 people. For more information on shep hyken please contact crown speakers bureau at 1.
Mar 12, 2014 the problem is that frank the cab driver has shown us that even cab drivers can deliver awesome service to their customers or as shep hyken puts it, limousine service at taxi cab prices. Take a look at a short book i wrote about the taxi cab story here. Show customers that you are doing everything in your power to make them happy. Hi, this is ray stendall, publisher of customer engagement magazine. Shep hyken amazing customer service taxi cab story by.
How to make your customers experience even better c. Shep hyken, noted author and customer service expert. How to build customer loyalty for life ray stendall. Sheps aim is to help organizations create amazing customer and employee experiences. Shep hyken tells a story about a taxicab driver one of the most entertaining and best. Demi rose mawby celebrates her birthday in davids taxi van. Heres another video, about six minutes long, that relates the experience of shep hyke with a rather impressive taxi driver from texas. Hyken explains that this taxi driver set himself apart and was able obtain loyal clients by providing a superior customer experience. Organizations that utilize ai, chatbots, content marketing, social media, web and mobile are ahead of the game. He is a hall of fame speaker national speakers association and a new york times and wall street journal bestselling author. The fact of the matter here is that regardless of how much empathy i have for the cab drivers situation yesterday, i will never hire him again.
Nov 24, 2019 shep hyken customer service cab story for some reason there seems to be a tendency for customer service speakers to talk about taxi drivers. Interview with shep hyken the convenience revolution. He is a new york times and wall street journal bestselling author and has. How customer service stories can fire up your staff. He continued driving and, gods be good, guessed correctly and delivered us safely to our destination. Shep hyken, noted author and customer service expert, talks. Shep hyken is a customer service and experience expert and the chief amazement officer of shepard presentations sheps aim is to help organizations create amazing customer and employee experiences. He is known for his highenergy presentations, which combine important information with entertainment humor and. Similar to fred, this taxi driver exceeded expectations and made sincere connections with his clients as a customer service rep, establishing rapport with customers is absolutely vital to your success. As a customer service and experience expert, i help organizations create amazing customer and employee experiences. I have gotten so many great stories on customer service.
Southwest airlines gives us another lesson in customer loyalty. Shep hykens taxicab story managing the magic on vimeo. Iris doing the right thing is a habit worth mastering. Bad customer experience if youve seen me speak or been on my youtube channel you may be familiar with my favorite story about the customer service experience i had with a taxi cab driver. The ten worst taxi cab horror stories ever jalopnik. Shep hyken, noted author and customer service expert, talks competition at plumb club by hedda schupak, editor, the centurion newsletter june 05, 2019. He is a new york times and wall street journal bestselling author and has been inducted into the national speakers association hall of fame for lifetime achievement in the speaking profession.
Shep hyken, csp, cpae is the creator of the customer focus customer service training programs. Top 3 ted talks that hints at the possible future of taxi. Shep s story of his encounter with a texas taxi driver is a classic and demonstrates how any person or organization can deliver an incredible customer experience by focusing on the customer and by breaking through the boundaries of their industry. For information contact or for information on the customer focus customer service training programs go to follow on twitter. He is the cao chief amazement officer of shepard presentations, llc and since 1983 has been delivering high. Shep s customer service speaker demo reel shep hyken s keynote speeches focus on customer service, customer experience, customer loyalty and internal customer service. Shep hyken, csp, cpae is a professional speaker and author who works with companies and individuals who want to build loyal relationships with their clients. Shep hyken is a customer service and experience expert and the chief amazement officer of shepard presentations. For 28 years, three months, and 12 days, i drove a new york city taxi.
He is known for his highenergy presentations, which combine important information with entertainment humor and magic to create exciting programs for his audiences. In this short booklesson you will learn the difference between a satis. Similar to fred, this taxi driver exceeded expectations and made sincere connections with his clients. Sheps story of his encounter with a texas taxi driver is a classic. The customer experience is the next competitive battleground.
Shep hyken is a customer service expert, keynote speaker, and new york times bestselling business author. Deliver the kind of service by which all others will be. Shep hyken amazing customer service taxi cab story on vimeo. Shep hykens most requested programs focus on customer service, customer loyalty, internal service, customer relations, and the customer experience. Aug 21, 2019 shep hyken is a customer service expert, keynote speaker, and new york times bestselling business author. Shep is an internationally recognized expert on customer service, a top keynote speaker, and author of books that include amaze every customer and the cult of the customer. Las vegas, nvthe annual plumb club breakfast in las vegas is always guaranteed to leave retailers thinking about the future. Taxi driver washington dc, billy joel taxi story, daniel mann, next reality tv show.
See more ideas about customer experience, customer service quotes and service quotes. What can you do to create a better experience for your customers. I began using little books like shep hykens, the loyal customer. Unbelievable that you call a taxi and dont know where you are going. An interview with the customer service expert, shep hyken. I wanted to share a great customer service story from customer service speaker shep hyken. A lesson from a cab driver, in my sales and customer service training meetings and have great success with them. Mar 12, 2018 shep hyken speaks with evan hackel about training for great customer service. Download this post with video in a pdf file to get the show notes on building customer loyalty with all of the videos and text so you can easily refer back just click the big yellow button and let us know where to send it.
A revelatory weekend leaves genitalia raw and minds aflame. Be amazing or go home seven customer service habits that. By shep hyken friday, 23rd august 2019 if youve ever seen one of my speaking presentations, youve most likely heard my story about my favorite cab driver. I had always thought about customer service as an important part of the whole, but was not until i heard this story that i really started to make changes to the direction of my life and the.
It is a touching lesson on being patient you have to read it, itll change how you think. This second video is from ross shafer, an emmy award winning tv host turned leadership consultant and author. Now, if you were to ask me what i had for breakfast yesterday, i probably couldnt tell you. Top 10 customer service videos on youtube insightsquared. It shows how you can take the ordinary job of a taxi driver and turn it into something extraordinary. Oct 18, 2012 this first one is from a great customer service speaker, shep hyken, describing how a taxi driver can create a great experience just by doing things a little differently. Shep hyken amazing customer service taxi cab story. For some reason there seems to be a tendency for customer service speakers to talk about taxi drivers. The participants really enjoy it, it breaks the monotany of allday training sessions, and they always spark lively interactive debate afterward. But the one im most famous for telling is the one about a taxi cab driver. Jan 22, 2020 it was very easy for you to become loyal customer of the taxi driver, right. Shep hykens taxi cab story in this video, customer support expert and coach shep hyken shares a personal story of how a cab driver amazed him with some remarkable customer experience.
Amazing business radio with shep hyken csuite radio. Shep hyken ecommerce customer service secrets dexter agency. Jul 03, 2014 the taxi driver asked us what our plans were for the 4 of july and when my mother said she was unsure, he invited us to his house to see the fireworks. Shep hyken is a customer service expert, keynote speaker and new york times bestselling business author. Shep hyken ecommerce customer service secrets dexter.
Oracles modern customer conference provides plenty of. If youve seen me speak or been on my youtube channel you may be familiar with my favorite story about the customer service. It turned out to only be about twenty minutes away from our hotel. This amazing story was originally posted on facebook. When on our call, shep shared a customer service success story about a taxi driver taking the experience to a whole new level. He has also written a number of books that have appeared on bestseller lists including the new york times, wall street journal, and usa today. Managing the magic keynote shep hyken taxi cab youtube. Shepard virtual training very effective customer service. Shep hyken, csp, cpae is a speaker and best selling author who works with companies and organizations who want to build loyal relationships with their customers and employees. Customer service training the customer focus site meet. Professional speaker and new york times bestselling author, shep hyken, tells his famous customer service story about the taxi cab driver. Aug 27, 20 the customer experience is the next competitive battleground.
This story is an amazing example of great customer service. I know were on video, but it says a lesson from a cab driver and its just a thin little book and its the story. Shep hyken august 27, 2019 twitter facebook linkedin flipboard 0 if youve ever seen one of my speaking presentations, youve most likely heard my story about my favorite cab driver. I viewed the video presentation where you talked of a story about the cab driver in dallas and loved it. It is an example of excellent customer service and its universal i dont know of anyone that hasnt been in a taxi. As a customer service speaker and expert, shep works with companies who want to build loyal relationships with their customers and employees. As a customer service rep, establishing rapport with customers is absolutely vital to your success. Here you will find some great videos of shep speaking and sharing some customer service stories, including his most popular taxi cab driver story. Shep hyken, csp, cpae is the chief amazement officer of shepard presentations. Deliver the kind of service by which all others will be measured. Amazing business radio features customer service expert and new york times bestselling author shep hyken who interviews leading business professionals and other customer experience experts. Shep hyken, tells his famous customer service story about frank the taxi cab driver. Customer service expert shep hyken shares his story of a taxi driver who exemplified quality customer service. While studying my mba i remember this story about a man called shep hyken, and his experience with a taxi driver.
I am the chief amazement officer at shepard presentations. Apr 15, 2018 companies that embrace technology provide a better customer experience. This is the story of a taxi driver who almost had great sex. Bad customer experience if youve seen me speak or been on my youtube channel you may be familiar with my favorite story about the customer service experience i had with a taxicab driver. It reduces friction in travel and provides a better experience. What can you do to create a better experience for your.
Oracles modern customer conference provides plenty of lessons. If youve ever seen one of my speaking presentations, youve most likely heard my story about my favorite cab driver. I was introduced to shep hykens story about frank the cab driver a little over a year ago while reading the book moments of magic. Sheps story of his encounter with a texas taxi driver is a classic and demonstrates how any person or organization can deliver an incredible customer experience by focusing on the customer and by breaking through the boundaries of their industry. Each guest shares tips and insights on how to succeed in business. What an old guy and a taxi taught me about customer service. Tamara and shep discuss taxi service before uber created a frictionfree experience. Before i had ever met shep, i had heard a story about a taxi driver that made me completely rethink customer service and essentially changed my life.
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